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Sage 200 CRM
Sales
In a crowded marketplace,
you can differentiate your
business through more effective
management of your customers
and suppliers. From first contact,
to sending a quote, receiving an
order and shipping the products,
your customers expect a firstclass
service – and you need the
right tools to supply it. At the
same time, a streamlined supply
chain helps you fulfil customer
demand at lower cost. The closer
you are to your customers and
suppliers, the closer you are to
earning repeat business and
optimising profits.
With Sage 200 CRM...
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Your sales professionals have
instant access to calendars,
accounts, reports, pipeline,
contacts and call lists – in short,
all the tools that empower sales
people to sell. |
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All customer-oriented data is
stored centrally and can be easily
tracked and reported on, giving
shared access to meaningful and
up-to-date customer information. |
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Similarly, any member of staff
– not just those directly involved
in an account – has information
at their fingertips to respond to a
customer’s query. |
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Strong reporting functionality
provides a crucial basis for sales
planning, marketing, investment
and tracking. |
Marketing
Marketing can be a very
expensive activity, especially if
you are up against larger players
in your sector. Success demands
effective scheduling and analysis
of campaigns, and sharper
targeting. With a single, integrated
source of customer information,
you could better manage your
marketing efforts and accurately
profile the needs of your
customers and prospects as a
basis for sound decision-making.
With Sage 200 CRM...
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You can devise targeted and
trackable campaigns to drive sales
more successfully and make best
use of your marketing spend. |
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You take the guesswork out of
deciding what’s working and what
isn’t, so you can be confident your
marketing resources are being
invested where they will bring best
return. |
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You have all the tools necessary
to proactively communicate with
your customers in a consistent
and timely manner – from emailing
purchasers of specific products to
contacting lapsed customers, to
opening a dialogue with prospects. |
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Your CRM software can be closely
integrated with your financial
application, giving marketing staff
a clear and accurate view of actual
campaign spend and revenue
generated. |
Customer Service
The Customer Service department
is an example of where the right
technology and approach can
transform a cost to the business
into a potential profit centre. With
this in mind, Sage 200 CRM gives
your customer service staff the
tools they need to engage fully
with your customers, effectively
manage and resolve their issues,
and develop lasting and beneficial
relationships with them.
With Sage 200 CRM...
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Your customer-facing staff have
all the tools at hand to increase
customer loyalty by providing
a consistently high-quality
experience, regardless of location
or channel. |
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Agent effectiveness and
operational efficiency are improved
as a single customer record is
created across multiple service
channels. |
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Staff have secure, instant
access to all relevant customer
information such as orders, call
and transaction history, e-mail and
documents sent – helping fast
resolution of customer enquiries
or issues. |
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Integrating Sage 200 CRM
with Sage 200 Financials and
Commercials will allow your staff
access to vital financial and stock
information. For example, they
can check the credit status of a
customer before placing an order;
ascertain how much stock is in
the warehouse and determine the
buying patterns of your customers
at glance. |
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Sage 200 CRM - Brochure
Sage 200 CRM is an Internet-based CRM solution designed to bring the real benefits of CRM to your organisation. It's designed to be easy to use...
Download... (0.27MB)
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Sage 200 CRM - Sales
Sage 200 CRM gives you the tools you need to sell more effectively. This easy to use application gives your sales users intant access to...
Download... (0.22MB)
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