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Mick at MBCL 16/02/18: Rated Russell and Mark’s server installation service as ‘Excellent’ with the comment “Excellent service, it’s what I’ve come to expect!”
Ricky at DDL 16/02/18: Rated Mick’s infrastructure support as ‘Excellent’ with the comment “As usual, almost immediate response and fix. Thanks.”
Victoria at GWTL 15/02/18: Rated Ashleigh’s Sage CRM support as ‘Excellent’ with the comment “Friendly, professional and efficient”
David at UL 15/02/18: Emailed this feedback on John’s Sage 200 support “I wanted to comment on the good customer service John is providing for our support (speedy, knowledgeable, keeping us updated etc. ie. credit where credit is due)”
Carol at 4LPL 15/02/18: Rated John’s Sage 200 support as ‘Excellent’
Maria at BL 15/02/18: Rated John’s Sage 200 support as ‘Excellent’ with the comment “John was really helpful and made sure the issue was resolved. Thank you”
Wendy at NCL 14/02/18: Rated Alan’s Realitex200 support as ‘Excellent’
Kath at HPL 13/02/18: Rated Ashleigh’s Sage 200 support as ‘Excellent’
Sarah at ELT 12/02/18: Rated Martyn’s Sage 200 support as ‘Excellent’
Tracey at MHGSL 12/02/18: Rated John’s Sage 200 support as ‘Excellent’ with the comment “A satisfactory result thank you John.”
Shray at RL 09/02/18: Rated Alan’s Realitex200 support as ‘Excellent’
Nigel at REL 09/02/18: Rated Ashleigh’s Sage 200 support as ‘Excellent’
Neil at CTCSL 08/02/18: Rated Martyn’s Sage 200 consultancy and training as ‘Excellent’
Neil at CTCSL 08/02/18: Rated John’s Sage 200 support as ‘Excellent’ with the comment “Issued resolved quickly and efficiently. Thank you.”
Rachel at HAL 08/02/18: Rated John’s Sage 200 support as ‘Excellent’
Dan at PCL 08/02/18: Rated Sarah’s Sage 200 support as ‘Excellent’ with the comment “Sarah was extremely helpful and quick in response”
Ian at BSLL 07/02/18: Rated John’s Sage 200 support as ‘Excellent’ with the comment “everything happened that should have happened with ease”
Stephen at CTCSL 06/02/18: Rated Sarah’s Sage 200 support as ‘Excellent’
Simon at MHL 06/02/18: Rated Ashleigh’s Sage 200 support as ‘Excellent’ with the comment “Thank you”
Alan at MDL 31/01/18: Rated Mark’s infrastructure support as ‘Excellent’
Valerie at MDL 31/01/18: Rated Mark’s infrastructure support as ‘Excellent’
Kathryn at MLBCL 31/01/18: Rated John’s Sage 200 support as ‘Excellent’ with the comment “John dealt with my query quickly & efficiently”
Helen at KL 31/01/18: Rated Ashleigh’s Sage 200 support as ‘Excellent’ with the comment “Ashleigh was super quick and helpful as ever ! really super”
Lewis at HWAL 30/01/18: Rated Ashleigh’s Holiday/Absence/Expenses system support as ‘Excellent’ with the comment “Very fast response time and issue fixed perfectly!”
Tracey at AL 29/01/18: Rated Sarah’s Sage 200 support as ‘Excellent’
Tom at DWSL 29/01/18: Rated Ashleigh’s Orbis Taskcentre support as ‘Excellent’
Julie at TRFCL 29/01/18: Rated Martyn’s Sage 200 consultancy/training as ‘Excellent’
Paul at PVL 29/01/18: Rated Mick’s infrastructure support as ‘Excellent’ with the comment “Query resolved promptly as usual!”
Jade at QBOL 29/01/18: Rated Ashleigh’s Sage 200 support as ‘Excellent’
Lesley at ST 29/01/18: Rated John’s Sage 200 support as ‘Excellent’
Claire at VLL 26/01/18: Rated Alan’s Realitex200 support as ‘Excellent’ with the comment “Can’t fault Alan’s efficiency in resolving queries. Please pass on my thanks”
Mick at MLBCL 26/01/18: Rated Emma’s Sage 200 support as ‘Excellent’
Mandy at TRFCL 26/01/18: Rated Martyn’s Sage 200 consultancy and training as ‘Excellent’
Jason at SWCCL 25/01/18: Rated Alan’s Realitex200 support as ‘Excellent’
David at MHGSL 24/01/18: Rated Mark’s server maintenance visit as ‘Excellent’ with the comment “As always the support/engineer team was very reliable and dealt with the problem quickly and successfully”
Debbie at PCL 24/01/18: Rated Ashleigh’s Sage 200 support as ‘Excellent’ with the comment “Super fast response from Ashleigh, thank you!”
Rachel at HAL 24/01/18: Rated Sara’s Sage 200 consultancy and training as ‘Excellent’ with the comment “Sara has helped with all aspects of Sage and the training has been an asset to the Company”
Tom at ANGL 24/01/18: Rated Ashleigh’s Sage 200 support as ‘Excellent’
Jeremy at UCFL 24/01/18: Rated Russell’s infrastructure site vist as ‘Excellent’
Val at PCL 23/01/18: Rated Ashleigh’s Sage CRM support as ‘Excellent’
Joanne at BYL 22/01/18: Rated John’s Sage 200 support as ‘Excellent’
Simon at WCL 22/01/18: Rated Ashleigh’s Sage 200 support as ‘Excellent’
Angela at ML 19/01/18: Rated Ashleigh’s Sage 200 support as ‘Excellent’ with the comment “Received a call advising me what to do to resolve the situation. Ashleigh was very polite, friendly and helpful”
Paul at CLPL 19/01/18: Rated Shaun’s Sage 200 support as ‘Excellent’ with the comment “Addressed the issue in question, explained the detail patiently, presented a number of solutions and a broad idea of cost/benefit. Really good support, so thanks for that”
Julia at CTCSL 19/01/18: Rated Martyn’s Sage 200 consultancy/training as ‘Excellent’
Chris at NPL 19/01/18: Rated John’s Sage 200 support as ‘Excellent’ with the comment “First time I have used Wharncliffe support. Thanks John for understanding the issue and resolving quickly”
James at WFL 18/01/18: Rated Russell’s infrastructure visit as ‘Excellent’
Daniela at WCL 18/01/18: Rated Ashleigh’s Sage 200 support as ‘Excellent’ with the comment “Spoke to Ashleigh on a few occasions now and she’s been super helpful every time – thank you ;-)”
David at WCL 17/01/18: Rated Ashleigh’s Sage CRM support as ‘Excellent’
Pat at MCL 17/01/18: Rated John’s Sage 200 support as ‘Excellent’ with the comment “There was a response almost immediately from my telephone request”
Helen at ANGL 11/01/18: Rated Mick’s infrastructure support as ‘Excellent’
Sue at ANGL 11/01/18: Rated Russ’s infrastructure support as ‘Excellent’ with the comment “We always have a speedy response to email or telephone calls, and the Wharncliffe team are friendly and helpful”
Mick at MLBCL 11/01/18: Rated Russ’s infrastructure support as ‘Excellent’ with the comment “Wish we had a Russell working for us!”
Peter at ANGL 11/01/18: Rated Mick’s infrastructure support as ‘Excellent’
Steve at SPCL 10/01/18: Rated Mick’s infrastructure support as ‘Excellent’ with the comment “great thanks”
Sofie at TRFCL 09/01/18: Rated Sarah’s Sage 200 support as ‘Excellent’
Sue at ADL 09/01/18 gave the following feedback on Russell’s infrastructure support “Thanks Russell. Great service – much appreciated.”
Melanie at CCL 09/01/18: Rated John’s Sage 200 support as ‘Excellent’
Megan at QBOL 08/01/18: Rated Ashleigh’s Sage 200 support as ‘Excellent’
Aamir at WCL 08/01/18: Rated John’s Realitex200 support as ‘Excellent’ with the comment “The problem was solved a lot quicker then I expected”
Neil at CTCSL 05/01/18: Rated Martyn’s Sage 200 support as ‘Excellent’
Dale at AL 05/01/18: Rated John’s Sage 200 support as ‘Excellent’
James at BYL 04/01/18: Rated John’s Sage 200 support as ‘Excellent’ with the comment “Always quick to respond!”
Kris at CPL 04/01/18: Rated Ashleigh’s Sage 200 support as ‘Excellent’ with the comment “Quick response!”
Sam at FICL 03/01/18: Rated Ashleigh’s Sage 200 support as ‘Excellent’ with the comment “Ashleigh was very quick at responding and correcting the issue I had”
Mick at MLBL 03/01/18: Rated Barry’s infrastructure support as ‘Excellent’ with the comment “very helpful”
Wendy at NCL 03/01/18: Rated Ashleigh’s Realitex200 support as ‘Excellent’
Ricky at DDL 21/12/17: Rated Mick’s infrastructure support as ‘Excellent’ with the comment “As always, super fast response and resolution to our issue. Thanks again Mick”
Kevin at WCL 20/12/17: Rated Mick’s infrastructure support as ‘Excellent’ with the comment “Brilliant Service. Thanks”
Paul at PVL 20/12/17: Rated Mick’s infrastructure support as ‘Excellent’ with the comment “Prompt attention as usual, and good resolution to my query”
Michelle at GKNSL 20/12/17: Rated Martyn’s Sage 200 support as ‘Excellent’ with the comment “Great, quick and informed response. Thank you.”
Karen at PVL 19/12/17: Rated Alan’s Realitex200 support as ‘Excellent’ with the comment “Alan is always a pleasure to deal with. He is polite, attentive and gets results, a credit to the company.”
Sarah at WCL 19/12/17: Rated Alan’s Realitex200 support as ‘Excellent’
James at WFL 18/12/17: Rated Barry’s infrastructure support as ‘Excellent’
Maria at BL 18/12/17: Rated Ashleigh’s Sage 200 support as ‘Excellent’ with comment “My query was dealt with in what I would say record time compared to other IT/software companies I have previously used :)”
David at CCL 15/12/17: Rated Mick’s infrastructure support as ‘Excellent’
Kirsty at CCL 15/12/17: Rated Alan’s Realitex200 support as ‘Excellent’ with the comment “Alan dealt with this swiftly and corrected the issue, as he always does”
Val at PCL 15/12/17: Rated John’s Sage CRM support as ‘Excellent’ with the comment “Although John deals with SAGE issues and this came under CRM, he still resolved this.”
Andrew at BCL 15/12/17: Rated Rebecca’s Sage CRM training as ‘Excellent’
Shaun at BCL 14/12/17: Rated Rebecca’s Sage CRM training as ‘Excellent’
James at TPPL 14/12/17: Rated Russell’s infrastructure installation as ‘Excellent’
Daniela at WCL 14/12/17: Rated Ashleigh’s Sage Manufacturing support as ‘Excellent’
Ramesh at MLBL 14/12/17: Rated Barry’s installation assistance as ‘Excellent’
Stuart at BCL 14/12/17: Rated Rebecca’s Sage CRM training as ‘Excellent’
Julie at ELT 13/12/17: Rated Ashleigh’s Sage 200 support as ‘Excellent’
Kheng at WFL 12/12/17: Rated Ashleigh’s Sage 200 support as ‘Excellent’
Charles at KL 12/12/17: Rated Alan’s Realitex200 support as ‘Excellent’
Sue at ANGL 11/12/17: Rated John’s Sage 200 support as ‘Excellent’ with the comment “Thanks to John for a speedy resolution! Merry Christmas to all at Wharnclilffe too!”
Jodie at TAFCL 08/12/17: Rated Alan’s Realitex200 support as ‘Excellent’
Julia at CTCSL 06/12/17: Rated Russell’s Office 365 implementation as ‘Excellent’
Mike at M1EL 06/12/17: Rated Sarah’s Sage 200 support as ‘Excellent’
Mark at FL 06/12/17: Rated Ashleigh’s Sage 200 support as ‘Excellent’
Belinda at CL 04/12/17: Rated John’s Realitex200 support as ‘Excellent’
Janine at CISWO 04/12/17: Rated John’s Sage 200 support as ‘Excellent’
Jacqueline at RL 1/12/17: Rated John’s Sage 200 support as ‘Excellent’ with the comment “Although the report I needed wasn’t readily available, John gave me specific instructions on how to filter down our Workspace module to give me the information required. Speedy and professional response”
Ricky at DDL 29/11/17: Rated Russell’s infrastructure installation as ‘Excellent’ with the comment “As always, Russell worked around us and did a great job in a very short amount of time.”
Debi at RL 29/11/17: Rated Ashleigh’s Realitex200 support as ‘Excellent’ with the comment “As always getting me out of trouble asap. Big Thanks”
Stephen at YVL 29/11/17: Rated John’s Sage 200 support as ‘Excellent’
Carol at 4LPL 29/11/17: Rated John’s Sage 200 support as ‘Excellent’ with the comment “John was extremely helpful and resolved my issue promptly”
Sharon at PCL 29/11/17: Rated Shaun’s manufacturing training & consultancy as ‘Excellent’
Rachel at HWAL 28/11/17: Rated Sara’s Sage 200 training & consultancy as ‘Excellent’
Megan at WCL 28/11/17: Rated Alan’s Realitex200 support as ‘Excellent’
Sue at PCL 28/11/17: Rated John’s Sage 200 support as ‘Excellent’
Melanie at ACL 27/11/17: Rated Ashleigh’s Sage 200 support as ‘Excellent’ with the comment “Ashley was very helpful as usual and resolved my issue almost immediately!”
John, Richard, Amy, and Daniela at WCL 23/11/17: All separately rated Emma’s Document and Capture consultancy as ‘Excellent’
Lewis at HWAL 23/11/17: Rated Ashleigh’s Sage 200 support as ‘Excellent’ with the comment “Super fast response time and issue fixed perfectly.”
Joanne at GWTL 23/11/17: Rated John’s Sage 200 support as ‘Excellent’
Jane at BYL 22/11/17: Rated Rebecca’s Sage 200 training as ‘Excellent’
Jon at BCL 22/11/17: Rated Paul’s Realitex200 consultancy as ‘Excellent’
Simon at QL 22/11/17: Rated John’s Sage 200 assistance as ‘Excellent’
Carol at PEL 22/11/17: Rated Ashleigh’s Sage 200 support as ‘Excellent’ with the comment “We are always glad to know that it is Ashleigh who is allocated to our case – she always provides excellent service.”
Sami at ML 22/11/17: Rated Ashleigh’s Sage 200 support as ‘Excellent’ with the comment “Ashleigh was really helpful and very prompt. After I said I was not sure how to do a report on Sage she kindly did it for me in minimal time. Great customer service and very knowledgeable. Thank you Ashleigh.”
Tom at ANGL 21/11/17: Rated Mick’s Office 365 assistance as ‘Excellent’
Shray at RL 21/11/17: Rated Ashleigh’s Realitex 200 support as ‘Excellent’
Matthew at GWTL 21/11/17: Rated Daniel’s Sage CRM consultancy as ‘Excellent’
John at PVL 21/11/17: Rated John’s Realitex200 support as ‘Excellent’ with the comment “I needed this issue fixed as soon as possible. I got put through to a technical support advisor, John, who managed to resolve my problem very quickly. Quick service when I needed it, pleasant over the phone.”
Kayleigh at SSL 17/11/17: Rated Ashleigh’s Sage 200 support as ‘Excellent’ with the comment “Ashleigh gave a very quick response – thank you”
Ian at RL 16/11/17: Rated Ashleigh’s Realitex200 support as ‘Excellent’ with the comment “Ashleigh identified the cause of the problem I had reported and not only rectified that but also identified where any other issues of the same nature might have caused a similar problem and corrected them. Top job as always.”
Ricky at DDL 16/11/17: Rated Ashleigh’s Sage 200 support as ‘Excellent’ with the comment “Immediate response and super fast completion of our request. Thanks Ashleigh.”
Tom at JMCAL 15/11/17: Rated Sarah’s Sage 200 support as ‘Excellent’
Peter at ANGL 15/11/17: Rated Mick’s infrastructure support as ‘Excellent’
David at CCL 14/11/17: Rated Mick’s infrastructure support as ‘Excellent’
Luke at PCL 14/11/17: Rated Ashleigh’s Realitex200 support as ‘Excellent’
Saleha at WCL 14/11/17: Rated Sara’s Sage Manufacturing knowledge as ‘Excellent’
Jo at EUL 13/11/17: Rated John’s Realitex200 support as ‘Excellent’
Rebecca at BL 10/11/17: Rated Ashleigh’s Sage 200 support as ‘Excellent’ with the comment “Very quick response and resolved the issue within 5 minutes”
Andy at WCL 09/11/17: Rated Sara’s Sage CRM consultancy as ‘Good’ with the comment “Very supportive and clear understanding of the requirements, needs and expectations.”
Joanne at BL 09/11/17: Rated Rebecca’s Sage 200 training as ‘Excellent’ with the comment “I was surprised how much one module links to another and found it very worthwhile.”
Nicola at YTMGL 09/11/17: Rated Shaun’s Sage 200 consultancy as ‘Excellent’
Greg at BL 09/11/17: Rated Rebecca’s Sage 200 training as ‘Excellent’
Ricky at DDL 09/11/17: Rated Shaun’s Sage 200 consultancy as ‘Excellent’ with the comment “Overall a fast and friendly experience. Thanks.”
Jackie at PCL 08/11/17: Rated Mick’s infrastructure support as ‘Excellent’
Graham at HHGL 07/11/17: Rated Russell and Daniel’s infrastructure support as ‘Good’ with the comment “Dan and Russell went way beyond my expectations to get our issue resolved. I can’t thank you enough”
Emma at MRL 06/11/17: Rated Ashleigh’s Sage 200 support as ‘Excellent’
Simon at WCL 06/11/17: Rated John’s Sage 200 support as ‘Excellent’
Jon at ML 03/11/17: Rated John’s Sage 200 support as ‘Excellent’ with the comment “Excellent customer service from John, many thanks!”
Jason at SWCCL 03/11/17: Rated Alan’s Realitex200 support as ‘Excellent’
Simon at MHL 03/11/17: Rated John’s Sage 200 support as ‘Excellent’ with the comment “Great response time to alleviate our problem. Thank you”
Caroline at UL 02/11/17: Rated John’s Sage 200 support as ‘Excellent’ with the comment “John’s support is very good and I can always rely on him to support us in a timely and efficient way”
Angela at NAL 02/11/17: Rated Ashleigh’s Sage 200 support as ‘Excellent’
Irene at AASL 01/11/17: Rated John’s Sage 200 support as ‘Excellent’
David at WCL 31/10/17: Rated Sara’s Sage CRM consultancy as ‘Excellent’
Vicky at WCL 31/10/17: Rated Sara’s Sage CRM consultancy as ‘Excellent’ with the comment “As usual everything was really good – a very useful session”
Jane at HWAL 31/10/17: Rated Daniel’s Sage CRM consultancy as ‘Excellent’
Val at PCL 30/10/17: Rated Sara’s Sage CRM consultancy as ‘Excellent’
Val at PCL 30/10/17: Rated Sarah’s Sage 200 support as ‘Excellent’
Jacqueline at RL 27/10/17: Rated John’s Sage 200 consultancy as ‘Excellent’ with the comment “Always helpful and speedy to respond. Very pleased with the service”
Julie at TRFC 26/10/17: Rated Martyn’s Sage 200 consultancy as ‘Excellent’
Paula at DUL 26/10/17: Rated Mick’s IT infrastructure support as ‘Excellent’
Dale at AL 26/10/17: Rated Ashleigh’s Sage 200 support as ‘Excellent’
Richard at WCL 25/10/17: Rated John’s Sage 200 support as ‘Excellent’
Chris at YTMG 25/10/17: Rated Sarah’s Sage 200 support as ‘Excellent’
Diane at TAA 25/10/17: Rated Ashleigh’s Sage 200 support as ‘Excellent’
Lynne at PCL 25/10/17: Rated Ashleigh’s Sage 200 support as ‘Excellent’ with the comment “A good quick response by phone and followed up by emails”
Charles at KL 24/10/17: Rated Sarah’s Realitex200 support as ‘Excellent’ with the comment “An excellent from me is like “A Ten From Craig!!!””
Pat at MCL 23/10/17: Rated Ashleigh and Sarah’s Sage 200 support as ‘Excellent’ with the comment “The errors initially were mine and both Ashleigh and Sarah were patient with my inability to first of all explain what I had done and then not grasp their solution”
Lisa at TAFCL 23/10/17: Rated John’s Realitex200 support as ‘Excellent’
James at HCDL 20/10/17: Rated Mark’s Sage consultancy as ‘Excellent’
Lyndsey at BSL 20/10/17: Rated Shaun’s Sage 200 consultancy and training as ‘Excellent’ with the comment “Great session enabling the team to really understand the features and benefits of the software”
Debbie at PCL 19/10/17: Rated John’s Sage 200 support as ‘Excellent’
Matthew at GWTL 17/10/17: Rated Daniel’s Sage CRM consultancy and training as ‘Excellent’
Simon at WCL 13/10/17: Rated Sara’s Sage 200 and CRM consultancy as ‘Excellent’
Will at AL 13/10/17: Rated Ashleigh’s Sage 200 consultancy as ‘Excellent’ with the comment “Ashleigh was very pleasant to deal with and had all the information I needed. A perfect experience. Promote her and give her the rest of the week off”
Kevin at LPL 12/10/17: Rated Sara’s Sage 200 consultancy as ‘Excellent’ with the comment “Sound knowledge of Sage functionality and in particular – how our business works, so can relate the requirement to Sage functionality”
David at CCL 12/10/17: Rated Mick’s Infrastructure support as ‘Excellent’ with the comment “very quick response, thanks”
Melanie at HSPL 10/10/17: Rated Martyn’s Sage 200 consultancy and training as ‘Excellent’
Stephen at VC 09/10/17: Rated Alan’s Realitex200 support as ‘Excellent’
Helen at KL 09/10/17: Rated Ashleigh’s Sage 200 support as ‘Excellent’ with the comment “Super job!”
Andrew at AASL 06/10/17: Rated Rebecca’s Sage 200 support as ‘Excellent’
Andy at WCL 06/10/17: Rated Sara’s Sage CRM training & consultancy as ‘Excellent’ with the comment “Projects progressing very well with Sara”
Kim at GKNSL 04/10/17: Rated Rebecca’s Sage 200 training as ‘Excellent’
Stephen at YVL 04/10/17: Rated Sarah’s Sage 200 support as ‘Excellent’
Kheng at WFL 02/10/17: Rated John’s Realitex200 support as ‘Excellent’
Ricky at DDL 02/10/17: Rated Mick’s Infrastructure support as ‘Excellent’ with the comment “Very fast resolution to the problem. Fantastic response”
Bethanie at GDL 27/9/17: Rated John’s Sage 200 support as ‘Excellent’
Ricky at DDL 26/09/17: Rated Mark’s Sage 200 Consultancy as ‘Excellent’ with the comments “Mark took his time to understand our concerns. He took on board the issues and worked out how to fix them, returning to the office to carry on work on our bespoke software.”
Valerie at MDL 26/9/17: Rated Mick’s infrastructure support as ‘Excellent’
Tom at ANGL 25/9/17: Rated Mick’s infrastructure support as ‘Excellent’
Vicky at ANGL 22/9/17: Rated John’s Sage 200 support as ‘Excellent’
Clair at CMC 22/9/17: Rated Mark’s Sage 200 training and consultancy as ‘Excellent’
John at PVL 21/9/17: Rated Alan’s Realitex200 support as ‘Excellent’ with the comment “As always, pleasant over the phone”
Simon at MHL 19/9/17: Rated Sarah’s Sage 200 support as ‘Excellent’ with the comment “Thank you for resolving our issue efficiently”
Ian at RL 19/9/17: Rated Alan’s Realitex200 support as ‘Excellent’ with the comment “Excellent service as always”
Paula at SL 19/9/17: Rated Rebecca’s Sage 200 training as ‘Excellent’
Gillian at WCL 18/9/17: Rated Alan’s Realitex200 support as ‘Excellent’
Claire at WCL 18/9/17: Rated John’s Sage 200 support as ‘Excellent’
Susan at SC 15/9/17: Rated Daniel’s Sage CRM Consultancy as ‘Excellent’ with the comment “Brilliant as always”
Dennis at MCL 15/9/17: Rated Mick’s Infastructure support as ‘Excellent’
Tom at DWSL 14/9/17: Rated Sarah’s Sage 200 support as ‘Excellent’
Debbie at PCL 14/9/17: Rated John’s Sage 200 support as ‘Excellent’ with the comment “Quick response again – Thanks!”
Fiona at WCL 14/9/17: Rated Alan’s Realitex200 support as ‘Excellent’
Rob at GDL 13/09/17: Rated John’s Sage 200 support as ‘Excellent’
Val at PCL 11/09/17: Rated Sara’s Sage CRM Consultancy as ‘Excellent’ with the comment “Sara adapted the system to work in a way to suit us”
Alison at YAAL 11/09/17: Rated Mick’s Sage CRM support as ‘Excellent’ with the comment “Always friendly, always helpful always a pleasure :-)”
Marie at DDL 11/09/17: Rated John’s Sage 200 support as ‘Excellent’ with the comment “My problem was resolved quickly, I can do some work now! Thank you John!”
Alan at MDL 07/09/17: Rated Russell’s Engineer visit as ‘Excellent’
Kim at RL 07/09/17: Rated John’s Realitex200 support as ‘excellent’ with the comment “Just like to thank you once again for your help in resolving a small problem on our system, once again you gave this your swift attention, you always respond quickly to any problems”
Janine at BSL 07/09/17: Rated Ashleigh’s Sage 200 support as ‘excellent’ with the comment “Great Service as always, Thanks”
Steve at WCL 06/09/17: Rated Mick’s support as ‘Excellent’ with the comment “Mick took over my screen and resolve the issue very quickly without the need to talk me through the process. I have worked for companies in the past where you had to be talked through the process. Overall this was effortless and speedy to resolve. Cheers Mick.”
Tony at SBL 4/09/17: Rated John’s Sage 200 support as ‘Excellent’
David at HSPL 31/08/17: Rated Martyn’s Sage 200 training session as ‘Excellent’ with the comment “The best session held there to date”
Brin at BSLL 31/08/17: Rated Emma’s Sage 200 training & consultancy session as ‘Excellent’ with the comment “Very helpful.”
David at KL 29/08/17: Rated John’s Sage 200 support as ‘Excellent’
Sharon at PCL 29/08/17: Rated Shaun’s training & consultancy session as ‘Excellent’
Helen at BYL 24/08/17: Rated John’s Sage 200 support as ‘Excellent’ with the comment “Very speedy response – thank you”
Andy at WCL 22/08/17: Rated Sara’s Sage 200 consultancy session as ‘Excellent’ with the comment “The consultant Sarah was extremely helpful and informative as usual – very pleased with initial session which has enabled us to spec out requirements and have confidence in moving to design and implementation.”
Anna at YTMG 22/08/17: Rated Shaun’s Sage 200 training session as ‘Excellent’
Lesley at ST 22/08/17: Rated John’s Sage 200 support as ‘Excellent’
Emma at ANG 21/08/17: Rated Matt’s infrastructure support as ‘Excellent’
Salman at UL 14/08/17: Rated John’s Sage 200 support as ‘Excellent’ with the comment “Was quickly resolved with quick and precise emails regarding the process and completion”
Melanie at ML 14/08/17: Rated John’s Sage 200 support as ‘Excellent’ with the comment “Good response thank you”
Pat at MCL 14/08/17: Rated Mick’s Sophos AV support as ‘Excellent’ with the comment “Mick was back in touch almost immediately following my email. Can’t improve on that!!!!”
Debbie at PCL 09/08/17: Rated Rebecca’s Sage 200 support as ‘Excellent’ with the comment “Super speedy. Thank you!”
Wendy at NCL 08/08/17: Rated John’s Realitex200 support as ‘Excellent’
Ian at RL 07/08/17: Rated John’s Realitex200 support as ‘Excellent’ with the comment “Great service as always. Please don’t send me any chocolates, give them to John for dealing with the call.”
Andrew at WCL 03/08/17: Rated John’s Sage 200 support as ‘Excellent’ with the comment “Very much appreciated John’s patient manner and professionalism working out solutions to the issues I had on a VAT return submission and using the Sage Report Designer to change features on the sales overdue report”
Kevin at GL 03/08/17: Rated Lee’s support as ‘Excellent’
Jordan at DUKL 03/08/17: Rated Sarah’s Realitex200 support as ‘Excellent’
Darren at WCL 03/08/17: Rated Mick’s support as ‘Excellent’ with the comment “As usual Mick sorted problem very quickly, presumably having to break off from his current job help us out.”
Claire at GDl 02/08/17: Rated John’s Sage 200 support as ‘Excellent’ with the comment “Great guy fixed very quickly”
Steve at TCFC 01/08/17: Rated Sarah’s Realitex200 support as ‘Excellent’
Barry at SSL 01/08/17: Rated John’s Sage 200 support as ‘Excellent’ with the comment “: I was dealing with the issue with John and he was getting it resolved then at the same time 2 other technicians came to the office on another matter I mentioned the problem to them and they helped as well. So I was quite happy with the service I got with the problem.”
Jeremy at UCFL 01/08/17: Rated Sarah’s Sage 200 support as ‘Excellent’
Susan at TSC 01/08/17: Rated Mick’s support as ‘Excellent’ with the comment “Quick and explained issue so that I could pass it on to staff that had raised the problem”
Mick at MLB 31/07/17: Rated Russell’s Engineer visit as ‘Excellent’ with the comment “Polite professional and knowledgeable.”
Vicky at EUKL 31/07/17: Rated Alan’s Realitex200 support as ‘Excellent’
Kheng at WFL 31/07/17: Rated John’s Realitex200 support as ‘Excellent’ with the comment “John is very good. Thanks”
Christina at DWSL 28/07/17: Rated Ashleigh’s Sage 200 support as ‘Excellent’ with the comment “The problem was resolved speedily – thank you.”
Jason at WCL 28/07/17: Rated Mick’s support as ‘Excellent’ with the comment “Nice and simple – accurate assistance with no fuss, thanks.”
Janine at CISWO 26/07/17: Rated John’s Sage 200 support as ‘Excellent’
Vicky at ANGL 25/07/17: Rated John’s Sage 200 support as ‘Excellent’
Carin at DWSL 25/07/17: Rated Mick’s Sage CRM support as ‘Excellent’ with the comment “Response was quick and resolved with a minimum of disruption to our team”
Tom at ANGL 25/07/17: Rated Matthew’s infrastructure assistance visit as ‘Excellent’
Mel at EUL 24/07/17: Rated Alan’s Realitex200 support as ‘Excellent’ with the comment “Fantastic as always!”
Alison at ECSL 24/07/17: Feedback on Ashleigh’s assistance last week: “She was so polite, helpful and friendly, not to mention knowledgeable – she was such a pleasure to deal with”
Stephen at CTCS 20/07/17: Rated Ashleigh’s Realitex200 support as ‘Excellent’
Jacqueline at RL 20/07/17: Rated Ashleigh’s Sage 200 support as ‘Excellent’ with the comment “Ashleigh is always pleasant and helpful”
Ricky at DDL 19/07/17: Rated John’s Sage 200 support as ‘Excellent’
Alan at MDE 18/07/17: Rated Mick’s Infrastructure support as ‘Excellent’ with the comment “Excellent service as usual from Mick.”
Chloe at ITM 14/07/17: Rated John’s Sage 200 support as ‘Excellent’
Ron at AFSL 14/07/17: Rated Alan’s Realitex200 support as ‘Excellent’ with the comment “Alan responded and resolved the problem quickly Thank you”
Tom at ANG 14/07/17: Rated Mick’s infrastructure support as ‘Excellent’
Julie at VLL 13/07/17: Rated Ashleigh’s Sage 200 support as ‘Excellent’
Tony at TTL 13/07/17: Rated Sarah’s Realitex200 support as ‘Excellent’
Barrie at BSL 13/07/17: Rated Shaun’s Sage 200 training & consultancy session as ‘Excellent’ with the comment “We got what we need…..An expert ‘can do’ approach and constructive discussion and recommendations for systems adaptation possibilities based on the needs of our business operations rather than just recommendations that we adapt our processes to match ‘out of the box’ software as has historically (pre Wharncliffe!) been largely the case. Very encouraging for us”
Catherine at BSL 13/07/17: Rated Shaun’s Sage 200 training & consultancy session as ‘Excellent’ with the comment “Shaun interacted with our staff and listened to what they were wanting and came up with some excellent solutions that we look forward to receiving specifications etc.”
Matthew at FBL 12/7/17: Commented on Shaun’s Sage CRM user training “Thanks Shaun – I was really pleased with how the session was both delivered and received. I hope this is now the catalyst for effective and proficient use of Sage CRM within the business”
Jayne at NCL 11/07/17: Rated Mick’s infrastructure support as ‘Excellent’
Tom at ADNG 10/07/17: Rated Colin’s on-site installation visit as ‘Excellent’
Carol at 4LPL 07/07/17: Rated John’s Sage 200 support as ‘Excellent’
Shray at RL 07/07/17: Rated Ashleigh’s Realitex200 support as ‘Excellent’
Jane at HWAL 07/07/17: Rated Emma’s Sage 200 Training sessions as ‘Excellent’ with the comment “The training session lasted just over an hour 1/2 an ideal length of time”
Pat at MCL 07/07/17: Rated Colin’s Installation visit as ‘Excellent’ with the comment “I feel that Colin did an excellent job. After all I know nothing about the machine or how to install so we couldn’t have done it without him. Always polite and pleasant. Cannot improve on that.”
Debi at RL 05/07/17: Rated John’s Realitex200 support as ‘Excellent’ with the comment “As always very quick on response to help me out quickly and efficiently so I can carry on working”
James at WFL 03/07/17: Rated Matt’s Engineer visit as ‘Excellent’
Steve at SPCL 03/07/17: Rated Matt’s engineer visit as ‘Excellent’
Paula at DUKL 03/07/17: Rated John’s Realitex200 support as ‘Excellent’
Matthew at ANG 30/06/17: Rated Mick’s infrastructure support as ‘Excellent’
Dennis at MCL 30/06/17: Rated Matt’s Engineer visit as ‘Excellent’
Tom at JMCA 29/06/17: Rated Sarah’s Sage200 support as ‘Excellent’
Charles at KL 27/06/17: Rated Alan’s Realitex200 support as ‘Excellent’ with the comment “This issue was responded to very quickly as it could have been very urgent regarding incorrect pricing. Problem was resolved rapidly and the simple explanation proved to be our operator input error at customer account set up level.”
Jason at SWCL 27/06/17: Rated John’s Realitex200 support as ‘Excellent’
Ricky at DDL 19/06/17: Rated Matt’s infrastructure support as ‘Excellent’
Paul at PVL 16/06/17: Rated John’s Sage 200 support as ‘Excellent’ with the comment “Very prompt response to our request for Year End pack”
Jacqueline at RL 15/06/17: Rated Ashleigh’s Sage 200 support as ‘Excellent’ with the comment “Ashleigh was extremely helpful and stuck with the problem until it was resolved”
Ian at RL 14/06/17: Rated John’s Realitex200 support as ‘Excellent’
Allison at YAA 14/06/17: Rated Mick’s support as ‘Excellent’ with the comment “As always Mike responded quickly and sorted the issue out. Thank you :-)”
Graham at HHGL 13/06/17: Rated Mick’s support as ‘Excellent’ with the comment “Mick Provided excellent support on this issue”
Neal at CCL 13/16/17: Rated Mick’s support as ‘Excellent’ with the comment “Fast response when the call was logged. Very Happy with service provided.”
James at TTP 12/06/17: Rated Micks infrastructure support as ‘Excellent’
Tom at ANG 09/06/17: Rated Matt’s Sage 200 support as ‘Excellent’
Gillian at WCL 08/06/17: Rated John’s Realitex200 support as ‘Excellent’
Matthew at ANG 05/06/17: Rated Russell’s Engineer visit as ‘Excellent’
Shray at RL 05/06/17: Rated Alan’s Realitex200 support as ‘Excellent’
Matt at CLP 05/06/17: Rated Paul’s support as ‘Excellent’ with the feedback “Can’t fault the response – problem promptly answered and resolved within 40 minutes. Excellent service.”
Grahame at RL 02/06/17: “Could you convey our thanks to Mat, Russ and the team for their assistance in getting Rackhams back up and running after the server failure on Wednesday, we appreciate the effort and response”
Tom at WFL 01/06/17: Rated Alan’s Realitex200 support as ‘Excellent’
Irene at AAS 01/06/17: Rated John’s Sage 200 support as ‘Excellent’
Mick at MLB 31/05/17: Rated Russell’s support as ‘Excellent’ with the comment “Russell always keeps us up to date with any issues”
Simon at MAHH 30/05/17: Rated Rebecca’s post as ‘Excellent’ with the comment “Thank you for the speedy support”
Jason at WCL 26/05/17: Rated Ashleigh’s Realitex200 support as ‘Excellent’
Matthew at GWTL 25/05/17: Rated Martyn’s Sage 200 Training & Consultancy session as ‘Excellent’
Kheng at WFL 25/05/17: “Problem sorted immediately. Thanks John & Rebecca.”
Jon at BCL 25/05/17: “Paul and Alison have excellent knowledge”
Jill at NFS 24/05/17: “I would like to say that Ashleigh gave me a very quick response and I got an update early & prompt this morning. Thank you Ashleigh!!!”
Sue at ANG 23/05/17: Rated Mick’s infrastructure support as ‘Excellent’
Angela at NAL 22/05/17: Rated Ashleigh’s Realitex200 support as ‘Excellent’
David at WTL 19/05/17: Thanks for the positive feedback on Sage CRM and on Daniel’s assistance with the implementation: “The guys here actually like Sage CRM!! Could you pass on my thanks to Daniel for all the support he has given Matthew on this”
Stephen at YVL 19/05/17: Rated Emma’s Sage 200 training & consultancy session as ‘Excellent’
Chloe at ITM 18/05/17: Rated Ashleigh’s Sage 200 support as ‘Excellent’
Matthew at GWT 17/05/17: Rated Sarah’s Sage 200 support as ‘Excellent’
Trisha at YTMG 17/05/17: Rated John’s Sage 200 support as ‘Excellent’
Tracey at KL 17/05/17: Rated John’s Realitex200 support as ‘Excellent’
Stephen at SL 16/15/17: Rated Martyn’s Sage 200 Training & Consultancy session as ‘Excellent’
Eileen at HWA 12/05/17: “He showed patience with each of us, didn’t try to rush us through anything, and was more than happy to explain things more than once. He was happy to take any question and explain things in a language that we understand.”
Ian at RL 11/05/17: “Always a pleasure talking to Sarah”
Ian at BSL 11/05/17: “Excellent service as usual”
Valerie at MDL 10/05/17: Rated Mick’s infrastructure support as ‘Excellent’
Charlie at WCL 09/05/17: “Mick responded promptly and resolved the issue”
Mick at MLB 09/05/17: Rated Ashleigh’s Sage 200 support as ‘Excellent’
Andrew at NPL 09/05/17: Rated John’s Sage 200 support as ‘Excellent’
A fourth ‘Excellent’ rating for John’s support today, this one from Michelle at ELT
Michelle at ELT 05/05/17: Rated John’s Sage 200 support as ‘Excellent’
Steve at TCWL 05/05/17: Rated Ashleigh’s Realitex200 support as ‘Excellent’
Helen at KL 05/05/17: Rated John’s Sage 200 support as ‘Excellent’
Gillian at WCL 05/05/17: Rated John’s Realitex200 support as ‘Excellent’
Vicky at ANG 05/05/17: ‘Excellent’ rating for Mick’s infrastructure support along with great feedback: “Really helpful and nothing too much trouble. Fitted around my work schedule to help – thank you mick!!”
Beverley at ACL 05/05/17: Rated John’s support as ‘Excellent’
Paul at PVL 04/05/17: Rated Ashleigh’s support as ‘Excellent’
Matt at ANG 03/05/17: Rated Matt’s site visit as ‘Excellent’
Debi at RL 03/05/17: Rated John’s support as ‘Excellent’
Tom at ANG 03/05/17: Rated Ashleigh’s support as ‘Excellent’
Shray at RL 03/05/17: Rated John’s support as ‘Excellent’
Ricky at DDL 03/05/17: “John was straight on the case and gave me the info I required right away.”
Alan at MDL 03/05/17: “Excellent service from Mick”
Alan at RL 27/04/17: “Excellent, as always done with patience and a smile”
David at HSP 26/04/17: “Excellent, Sage 200 gone live as planned and now moving on to CRM to be followed by HR”
Debi at RL 26/04/17: “Excellent, as always very helpful”
Lesley at ST 26/04/17: Rated John’s support as ‘Excellent’
Les at NFG 26/04/17: Rated Ashleigh’s support as ‘Excellent’
Victoria at NFG 25/04/17: “Excellent, The issue was dealt with efficiently”
Emma at ANG 25/04/17: Rated Lee’s support as ‘Excellent’
Pat at MCL 25/04/17: “Excellent, prompt and informed response”
Shray at RL 21/04/17: Rated Sarah’s support as ‘Excellent’
Allison at YAA 21/04/17: “As always Ashleigh was efficient, helpful and answered my question quickly, thank you again :-)”
Jeremy at UCF 20/04/17: Rated Paul’s training/consultancy session as ‘Excellent’
Tom at JMC 19/04/17: Rated Sarah’s support as ‘Excellent’
Stephen at YVL 18/04/17: Rated Emma’s consultancy as “Excellent”
Shray at RL 18/04/17: Rated both Alan and John’s support as “Excellent”
Emma at MRL 13/04/17: “Sara has been brilliant, her knowledge is excellent and she has got on with the job without hassle or fuss. She must be a real asset to Wharncliffe.”
Shray & Ian at RL 13/04/17: Rated Alison’s training & consultancy session as “Excellent”
Andy at WCL 13/04/17: “Russell was very helpful and resolved an urgent issue.”
Sue at ANG 11/04/17: “Rebecca was extremely helpful and resolved the issue quickly.”
Matthew at ANG 10/04/17: Rated Victoria’s training & consultancy session as ‘Excellent’
Stephen at SL 07/04/17: Rated Martyn’s training & consultancy session as ‘Excellent’
Janine at BSL 07/04/17: “Ashleigh has done an excellent job in helping me, kept me in the loop in what was happening and resolved the issue brilliantly!! ***** 5 star service, thank you!”
Susan at TSC 05/04/17: Rated Dan’s training & consultancy session as ‘Excellent’
Paula at DUK 04/04/17: Rated John’s support as ‘Excellent’
Mick at MLB 03/04/17: “Always a pleasure dealing with Russell. He always try’s to explain what is happening.”
Matthew at ANG 31/03/17: Rated Colin’s visit as ‘Excellent’
Lorraine at FDL 30/03/17: “Excellent – Answered my questions clearly”
Shray at RL 30/03/17: “John was excellent in resolving the problem. He made sure all aspects of the issue were covered. Highly recommended.”
Katie at GDWO 29/03/17: Rated Martyn’s support as ‘Excellent’
Paul at PVL 29/23/17: “Excellent, thanks Alan”
Tracy at ACL 29/03/17: “Helpful and efficient as always, thank you for the support”
Debi at RL 28/03/17: Rated John’s support as ‘Excellent’
Dennis at MCL 28/03/17: Rated John’s support as ‘Excellent’
Pat at MCL 24/03/17: “Excellent – Mick dealt with this immediately which is always a bonus”
Matthew at ANG 24/03/17: Rated Ashleigh’s support as ‘Excellent’
Melanie at CC 23/03/17: “Martyn delivered the training and was both informative and very approachable. He definitely ‘knew his stuff’ and was able to answer the many questions posed to him. I wouldn’t hesitate to recommend your services to others!”
Catherine at PFS 22/03/17: Rated Sarah’s support as ‘Excellent’
Allison at YAA 21/03/17: “Sarah rang to say she has passed the problem to Paul who, as always, sorted the issue out. as always I cannot fault the service I have received thank you Allison :-)”
Les at NFG 21/03/17: Rated Ashleigh’s support as ‘Excellent’
James & Stephen at YVL 16/03/17: Both giving ‘Excellent’ ratings for Emma’s training/assistance visit
Steve at VLL 16/03/17: “Diane does an excellent job handling any queries we have on our account”
Nigel at NCL 16/03/17: Excellent rating on Sarah’s support
Martin at RSSL 15/03/17: “Emma was also extremely helpful with regards how to use report designer”
Kim at RL 15/03/17: “As per usual regarding our service request it was dealt with promptly as always”
Andy at WCL 15/03/17: “Excellent”
Howard at NCL 13/03/17: “Excellent service from Dan as usual”
Ricky at DDL 13/03/17: “Excellent”
Haydn at SFL 8/3/17: “John kept me informed & has now resolved the issue. Thank you.”
Charles at KL 06/03/17: “Did exactly what I needed doing in short order, well done”
Mandy at TAFC 03/03/17: “Thank you Mick you let me know something that we were not aware of before :)”
David at CCL 28/02/17: “Thanks for your help and support over the “Go Live” process, all very much appreciated”
Paul at PVL 27/02/17: “Well done John!”
Analies at MBTL 27/02/17: “Mark established what I required and provided me with the information in a timely manner. Thanks”

2017

A Wharncliffe Year in Review

Thank you to all our clients for making 2017, our 36th year in business, another great year! We’ve put together a selection of stats for the year - scroll down to take a look.

9236

Hours we spent resolving customer support cases

12356

Support cases we resolved for our customers

80420

Customer calls and emails by our team

127258

Updates we recorded on our Sage CRM system for customer support, assistance, orders, and tasks

354

Enhancements made to Realitex200

3077186

Lines of code we maintain, enhance, and are continually increasing in our Realitex200 solution

1075

Sage software users we support

1407

Users we protect from Viruses and Ransomware

615

Realitex200 users we support

15243

Implementation and Installation Assistance hours we provided

1061

Site visits carried out by our Engineers and Consultants

389

'Excellent' ratings we received in the year from our continual customer service surveys

96.95%

Overall customer rating for Excellent (80.67%) and Good (16.28%) from the 1609 surveys received since we started surveying

2017

Thank You

We look forward to working with you in 2018

Who we work with